Our BWB product represents decades of experience in SAP management and service contracts and offers a higher return on investment for your entire SAP investment. Integrated maintenance of service contracts improves cash flow by automatically generating billing documents in SAP when billing dates are reached. This avoids billing delays and speeds up payment. However, if your organization uses SAP to manage service contracts or extended warranties, SAP S/4HANA may not offer the level of billing flexibility and accuracy that makes these programs successful and cost-effective. Service quantity lines based on a specific target quantity, such as . B the use of a hotline or repair service not more than 10 times. By leveraging existing SAP data contained in your SAP S/4HANA and ECC environment, service contract management enables other departments such as parts coordinators, inventory management, and warranty claims personnel to better manage inventory and parts requisition. Implementing a comprehensive service contract management program integrated with SAP S/4HANA will benefit your business in several ways: a service contract is an agreement that contains the terms of providing a particular service to the customer. You can manage leases and maintenance contracts in the standard version of the SAP R/3 system. A service contract contains validity dates, termination conditions, price agreements and information on possible follow-up measures. The framework contract is a document in which you can group contracts as child contracts. This keeps all data linked to other documents consistent.
The framework contract contains the general terms and conditions that apply to all lower-level contracts. A value contract is a contractual agreement with a customer that contains the materials and/or services that he can receive within a given time frame and up to a target value. A value contract can contain specific materials or a group of materials (product hierarchy, assortment module). After you`ve assimilated this guide to managing service contracts with SAP, you`re ready to move on to implementing – or improving – service contract management with a fully integrated SAP solution. This sounds good for procurement-related contracts, but there is no particular focus on the requirements of service contracts. Determine the key performance metrics (KPIs) used to evaluate the success of your service management program. These should include: In a service contract, it is agreed between the customer and the supplier that the customer can claim service products for a certain period of time at a certain price. · Header level: The service contract header contains general information such as service contract ID, description, contract start date, contract end date. This information specifies the service contract lifecycle and also includes some cumulative values such as statistics, pricing details, .B. Some features at the header level can affect all elements of the service contract, such as the . B termination of service contracts, rejection of service contracts, etc. When adding new service contract elements to the service contract, some of the header information is entered as the default value in elements, e.B.
Service contract start date, service contract end date, parties involved, etc. Talk to your customers about what they want to see in service contracts. What are their weak points in your existing offers? Provide an easy-to-complete survey, while providing valuable insights on how to get the service more efficiently. When you first set up contract management in SAP, many organizations find that they manage contracts through spreadsheets, Microsoft Access databases, or standalone applications. Each of them must be connected to SAP applications or manually updated in order to generate billing documents and ensure transparency of analyses. This offers many possibilities for errors or omissions of critical data. Caution: Additional software is required to generate invoices and the content is not specifically designed for managing service contracts. It is more of a general application for creating, storing, and retrieving content. 7. Select Save (Check if the automatic print function of the job is working).
· Item level: The service contract has two types of service contract lines: the standard service contract line and the price adjustment line. The service contract element is the object with certain business values. The lifecycle of a service contract line indicates whether the service contract line is valid or not. Each element of the service contract has its own item details, pricing details, billing plan, pricing agreement, etc. When billing deadlines are met, our integrated service contract solution improves cash flow by automatically generating accurate and verifiable billing documents. From a business perspective, a service contract can be divided up and down into three levels: header level, item level, and billing request item. A service contract header contains multiple service contract lines based on business requirements, and a service contract element contains a set of billing request lines based on the billing plan rule. The management of service contracts is a specialized business function. Offering customers the contractual permissions they want requires flexibility and customizable applications to provide the level of coverage they demand. CLM is an application that provides a level of automation that focuses directly on contract management, including several types of contracts. The acquisition of Ariba gave SAP comprehensive contract management coverage, which includes initiation, review, and renewal using standardized templates and terminology.
The analytics available through Detering Consulting`s contract management solution provide business departments with critical information to set up new programs, offer new coverage options, and evaluate the effectiveness of existing programs. .